Opener Door Remote Failed
Customer Issue: Remote broke.
Our Solution: After examining the remote we quickly determined that it was beyond repair. However, we had another solution. We offered him a Genie garage door opener 3-Button Remote which was a great improvement over his previous model.
Customer Issue: Damaged door panels.
Our Solution: This customer’s door had been dented in a recent car collision, and needed replacing. We removed the affected panels and installed new ones of a matching design in their place. We then made sure there were no gaps left, through which hot air could escape.
Craftsman Opener Repair
Customer Issue: The gear sprocket had been worn out.
Our Solution: We cleaned up the white shavings to stop them from getting into other parts of the motor before replacing the gear unit.
Garage Door Off Track
Customer Issue: The customer bumped the door while backing out of his garage, knocking it off its track.
Our Solution: We first checked for damage before mounting the door back on the track. We also replaced a few rollers that had been broken.
Customer Issue: One of the extension springs was broken and the door couldn’t be opened.
Our Solution: As a preventative measure, we replaced both the 210-lbs springs and made sure they were adjusted correctly to manage the weight of the door.